About Up in Smoke Welding Apparel
WHEN DID THE COMPANY START?
We established Up in Smoke Welding Apparel Inc. in 2015.
HAVE YOU EVER WELDED BEFORE?
Before starting Up in Smoke Welding Apparel Inc., the owner and founder, Mac Schurr, was a Journeyman Red Seal Welder. He started welding at 18 and travelled all over Western Canada for various jobs. At the height of his welding career he had three employees running his welding trucks.
WHERE ARE THE PRODUCTS MADE?
We design and manufacture our products in Calgary, Canada using all materials sourced from the U.S. or Canada. We are proud to keep our business local.
HOW ARE YOU SUSTAINABLE?
We are deeply committed to doing our part to lessen the waste in our world. As all our materials come from North America, we have a lower carbon footprint than our competitors. We also source our leather from an environmentally-friendly tannery, who are leaders in the space. Lastly, we do not ship our products in plastic and do our best to minimize plastic in our manufacturing facility.
WHY ARE YOUR PRICES HIGH?
We offer a premium line of products and our premium price reflects that. It’s important to know that we are committed to keeping our production local, and we use only materials sourced from North America. As such, we pay our team a higher wage and we pay higher costs than if our products were potentially made offshore. If you ask us, the price to keeping our company here is worth it.
HOW CAN I PAY FOR YOUR PRODUCTS?
We never want price to be a barrier from being able to buy our premium line of products. We offer payment over four easy installments through Sezzle. Select this option at checkout.
WHAT’S A PREMIUM MEMBERSHIP?
We launched the Premium Membership program in 2021 as a way to allow our loyal customers access to more products, more swag, free shipping and more. Learn more about the different membership types here.
About our Products
WHAT PRODUCT IS GOOD FOR COLD CLIMATES?
We recommend the FR or non-FR Thorax Welding Hoodie. Go up a size if you want to layer up underneath.
WHAT PRODUCT IS GOOD FOR HOT CLIMATES?
We recommend the FR Novus and Zestos Welding Shirts or our FR Testudo Welding Jacket. These options are light-weight and designed for superior protection.
WHAT PRODUCT IS GOOD FOR SHOP WELDING?
Firstly, all our gear is made for all types of welding. However, if you are doing more shop work we recommend the FR Welding Jackets (Testudo, Shikoro, Kabuto).
WHAT PRODUCT IS GOOD FOR PIPELINING?
Firstly, all our gear is made for all types of welding. For the cooler climates we recommend the FR Thorax Welding Hoodie and the FR Novus for warmer climates.
WHAT PRODUCT IS GOOD FOR STUDENTS ?
Firstly, all our gear is made for all types of welding. However, if you are just learning the trade we recommend the FR Welding Jackets (Testudo, Shikoro, Kabuto). These products are designed to keep you safe – which is especially important in the early years.
HOW DO YOU CONTINUOUSLY IMPROVE?
All our product designs go through rigorous field testing by welders across North America. Once the products launch we are always soliciting feedback and additionally, we do customer surveys to ensure we can continue serving the needs of welders in the best way.
HOW LONG DO THE PRODUCTS LAST?
Our products last longer than anything else in the market. Now, our products are not indestructible and they will get holes and burns, but they will continue to offer superior protection longer than anything else.
Fit and Materials
WHAT MATERIALS DO YOU USE?
We use materials that have been vetted by North American safety standards and tested by welders. Throughout our product line we use: Kevlar stitching, Mount Vernon Mills Twill, CarbonX Fleece, CarbonX Repel and leather.
HOW DO YOU DESIGN YOUR PRODUCTS?
Our designs are proprietary, and patent pending. We realized early that what existed on the market for welders just wasn’t cutting it. We took up the challenge to ensure our products are designed specifically to meet the unique needs of welding, looked good and keep you protected. We work with a local designer and then do rigorous field tests for each design to ensure it’s perfect.
WHAT'S YOUR SIZING CHART?
Measure an existing garment on a flat surface and do not measure on your body. Our sizing chart uses three key measurements: chest, sleeve length, and body length. We have designed our products to offer superior fit for the work welders do. Please use our size chart for help determining your size, or call or email our team for extra support.
WHY DOES THE LEATHER HAVE IMPERFECTIONS ON IT?
We use high-quality leather and do our best to cut out the parts with imperfections on them. The marks are part of the animal's life, from scratching on barbwire to being branded. We use real leather instead of fake leather, and sometimes this results in slight imperfections.
WHERE DO YOU SHIP TO?
We ship right to your doorstep anywhere in the world.
HOW ARE ORDERS SHIPPED?
We ship all of our U.S. and international orders through FedEx International Economy Air. All orders will arrive within 2-7 business days after shipping.
Please note that your items may be delayed by customs. Up In Smoke Welding Apparel is not responsible for any shipping delays or charges caused by customs.
DO I GET A TRACKING NUMBER?
A tracking number will be provided with all orders via email once your order has shipped. Please allow 24-hours for the tracking number to become active and check you junk inbox.
CAN I USE A FREIGHT FORWARDING SERVICE?
Yes, you can. However, we are not responsible for any products that are forwarded to an address using a freight forwarder. If you require the use of a freight forwarding service, you do so at your own risk. We will ship to the exact address we have been provided. We are also not responsible for lost packages once it's been delivered.
MY PACKAGE WAS RETURNED TO SENDER (UP IN SMOKE WELDING APPAREL). WHAT NOW?
If an order is returned to us from the mail carrier due to an incomplete or invalid shipping address being entered at checkout, there will be an additional shipping charge to the customer for the second shipping attempt. Please double-check your address at checkout to make sure it's correct.
My order has not arrived yet. What now?
If you have not received your order 10 days after receiving a shipping notification from our team, contact us immediately at firstname.lastname@example.org. If you contact us outside of 10 days we are unable to help track your order and are not responsible.
Customs and Taxes
HOW DO CUSTOMS & IMPORT DUTIES WORK?
Customs and/or import duties are charged when the product's parcel reaches its destination country. The customer or recipient pays these charges.
Unfortunately, we have no control over these charges as customs policies, and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.
WHAT ARE FACTORY SECONDS?
Factory seconds are products that are in good condition, and will keep you protected but don’t quite meet our standards for high-quality. Sometimes the pockets are offset, stitching not aligned etc. These items are final sale and warranty will be handled case by case.
SALE, FACTORY SECONDS & CLEARANCE ITEMS
Any items purchased on sale, are factory seconds or clear out products are considered final sale and warranty will be handled case by case.
WHAT'S YOUR RETURN POLICY?
We stand behind the craftsmanship and performance of our brand and the products we make. We enforce strong quality control standards and use only the finest materials sourced from North America. If you are not satisfied, it's within 21 days of the purchase date, and the product has not been worn, you can send the product back to Up In Smoke Welding Apparel for a full refund minus original shipping and handling charges. We do not pay for additional shipping charges or customs taxes.
If there is an issue with the product under 30 days from purchase and you'd like it repaired please contact us right away. We will cover the shipping charges. Once the garment has been repaired, it will be shipped back to you. Proof of purchase must be presented for us to repair your garment. Our apparel has an expected service life due to the conditions they are subjected to, and as such, any requests for repairs after 30 days will be handled on a case by case basis. Return shipping both directions will be covered by the customer.
Up In Smoke Welding Apparel reserves the right to make case-by-case decisions on all repairs. This commitment does not cover laundering outside the manufacturer guidelines, misuse, neglect, modification, obvious abuse, and ordinary wear and tear. These things will be taken into consideration in each case.
CAN YOU REFUND MY SHIPPING CHARGE?
Unfortunately, we cannot refund these charges.
MY PRODUCT DOESN'T FIT, WHAT CAN I DO?
If the product you ordered doesn't fit, you have 30 days from the purchase date to exchange or return your item for a product of equal or lesser value. You may also request a full refund, excluding the original shipping costs. All returned products must meet our return policy expectations. Proof of purchase must be shown. It is the responsibility of the customer to pay the return shipping. Please double-check our sizing chart, or contact our team for sizing help, before ordering.
Email: email@example.com for help or next steps.
How do I care for my product?
HOW DO I WASH MY FR WELDING SHIRT (NOVUS OR ZESTOS), OR FR WELDING JACKET (TESTUDO OR SHIKORO)?
- Keep them separate. Flame resistant (FR) clothing should be laundered separately from your other clothing to prevent cross-contamination. We recommend buying a simple $4 laundry bag to clean these garments in.
- Turning the garments inside out before laundering will help prevent streaking
- Avoid washing with items containing Velcro and zippers.
- Machine wash in cold to warm water with mild laundry detergent.
- Liquid detergents or other products containing hydrogen peroxide may not be used because of the risk of damaging the FR finish.
- Avoid using bleach or any fabric softeners.
- Hang dry.
- Do not dry clean.
- You can iron the Kabuto, Novus, Testudo, Shikoro, and Zestos
HOW DO I WASH MY FR OR NON-FR THORAX WELDING HOODIE?
- DO NOT PUT IN A WASHING MACHINE. It's not the material we are worried about. It's more the leather shrinking and becoming hard.
- For a cheaper alternative, we recommend filling the sink with some mild detergent and cold to warm water.
- From there, you can dip the garment up to the leather and hand wash the fleece. Ring out the excess water.
- Hang dry.