how are orders shipped?
We ship all of our U.S. and international orders through FedEx International Economy Air. All orders will arrive within 2-7 business days after shipping. A tracking number will be provided with all orders once your order has shipped. Please allow 24-hours for the tracking number to become active.
Please note that your items may be delayed by customs. Up In Smoke Welding Apparel is not responsible for any shipping delays caused by customs.
Can I Use A Freight Forwarding Service?
Yes you can. However, we are not responsible for any products that are forwarded to an address using a freight forwarder. If you require the use of a freight forwarding service, you do so at your own risk. We will ship to the exact address we have been provided. We are also not responsible for lost packages once it's been delivered.
what's your sizing chart?
Our sizing chart uses three key measurements: chest, sleeve length, and body length. We have designed our products to offer superior fit for the work welders do. Please use our size chart for help determining your size, or call our email our team for extra support.
what's your return policy?
We stand behind the craftsmanship and performance of our brand and the products we make. We enforce strong quality control standards and use only the finest materials sourced from North America. If you are not satisfied, it's within 30 days of the purchase date, and the product has not been worn, you can send the product back to Up In Smoke Welding Apparel for a full refund. We do not cover the cost of return shipping or customs taxes.
If there is an issue with the product and you'd like it repaired please contact us right away. Once the garment has been shipped back to us and repaired, it will be shipped back to you. Proof of purchase must be presented for us to repair your garment. Our apparel has an expected service life due to the conditions they are subjected to, and as such, any requests for repairs after 30 days will not be accepted. Return shipping both directions will be covered by you.
Up In Smoke Welding Apparel reserves the right to make case-by-case decisions on all repairs. This commitment does not cover laundering outside the manufacturer guidelines, misuse, neglect, modification, obvious abuse, and ordinary wear and tear. These things will be taken into consideration in each case.
my product doesn't fit, what can i do?
If the product you ordered doesn't fit, you have 30 days from the purchase date to exchange or return your item for a product of equal or lesser value. You may also request a full refund, excluding the original shipping costs. All returned products must meet our return policy expectations. Proof of purchase must be shown. It is the responsibility of the customer to pay the return shipping. Please double-check our sizing chart, or contact our team for sizing help, before ordering.
Can You Refund My Shipping Charge?
Unfortunately, we cannot refund these charges.
Where do you Ship to?
We ship right to your doorstep anywhere in the world.
My Package Was Returned To Sender (Up In Smoke Welding Apparel). What Now?
If an order is returned to us from the mail carrier due to an incomplete or invalid shipping address being entered at checkout, there will be an additional shipping charge to the customer for the second shipping attempt. Please double-check your address at checkout to make sure it's correct.
Sale, Factory Seconds & Clearance Items
Any items purchased on sale, are factory seconds or clearout products are considered final sale and hold no warranty.
How Do Customs & Import Duties Work?
Customs and/or import duties are charged when the product's parcel reaches its destination country. The customer or recipient pays these charges.
Unfortunately, we have no control over these charges as customs policies, and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.
Why Does The Leather On My Garment have imperfections on it?
We use high-quality leather and do our best to cut out the parts with imperfections on them. The marks are part of the animal's life, from scratching on barbwire to being branded. We use real leather instead of vegan or fake leather, and sometimes this results in slight imperfections.
how do i wash my fr welding shirt (novus), or fr welding jacket (testudo or shikoro)?
Flame resistant (FR) clothing should be laundered separately from your other clothing to prevent cross-contamination. We recommend buying a simple $4 laundry bag to clean these garments in. Turning the garments inside out before laundering will help prevent streaking.
Avoid washing with items containing velcro and zippers. Machine wash in cold water with mild laundry detergent. Liquid detergents or other products containing hydrogen peroxide may not be used because of the risk of damaging the FR finish. Avoid using bleach or any fabric softeners.
Hang dry. Do not dry clean.
How Do I Wash My fr thorax welding hoodie?
We recommend industrial dry-cleaning. DO NOT PUT IN A WASHING MACHINE. It's not the material we are worried about. It's more the leather shrinking and becoming hard.
For a cheaper alternative, we recommend filling the sink with some mild detergent and cold water. From there, you can dip the garment up to the leather and hand wash the fleece. Ring out the excess water and hang dry.