Select Page

Frequently Asked Questions

Canadian Orders

UPDATED!!! Canadian orders usually take 1-4 business days to arrive. All orders are shipped with either Canada Post or Fedex depending on your address. Once your order has shipped you will receive a shipping confirmation email with a tracking number. Please allow 24hrs for the tracking number to become active with either carrier.

US Orders

UPDATED!!! We now ship all US orders through Fedex Economy Air. Orders will arrive within 2-5 business days* and a tracking number is now provided with all US orders. Once your order has shipped, you will receive a shipping confirmation email with your Fedex tracking number. Please allow 24 hours for the tracking number to become active. *Items delayed by customs clearance might take longer.

Defect Policy

We stand behind the craftsmanship, and performance of our brand and the products we make. We enforce strong QC standards and use only the finest materials sourced from North America. If our customers are not satisfied because of a defect and it’s within 30 days of the purchase date, they can send the garment back to Up In Smoke Welding Apparel to be fixed and once the garment has been repaired it will be shipped back. Proof of purchase must be shown. Our apparel has an expected service life due to the conditions they are subjected to, and as such any requests for repairs after 30 days will not be accepted. Up In Smoke Welding Apparel reserves the right to make case-by-case decisions on all repairs. This commitment does not cover, laundering outside the manufacturer guidelines, misuse, neglect, modification, obvious abuse, and ordinary wear and tear. These things will be taken into consideration on each case.

Product Doesn't Fit

UPDATED!!! If the product you ordered doesn’t fit or is unsatisfactory, you have within 21 days of the date of purchase to exchange or return your item for a product of equal or lesser* value or a full refund excluding the original shipping costs. Proof of purchase must be shown. Item must not be dirty and in re-sellable condition. It is the responsibility of the customer to pay the freight of the return. Please double check our sizing chart before choosing your size.

Shipping Charges

Unfortunately we cannot refund these charges.

Where do you ship to?

We ship right to your door step throughout Canada and to the United States. It’s as easy as clicking, paying, and working in your new Up In Smoke Welding Apparel.

Returned Package

UPDATED!!! Please note: If an order is returned to us from the mail carrier due to an incomplete or invalid shipping address being entered at checkout, there will be an additional shipping charge to the customer for the second shipping attempt. Please double-check your address at checkout!

Sale items

Any items purchased on sale are considered final sale and hold no warranty.

Customs & Import Duties

UPDATED!!! Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient. Unfortunately, we have no control over these charges as Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.

Taxes

UPDATED!!! If you’re in Canada, you will be charged the appropriate tax for your province (HST or PST) plus GST. US orders are subject to Customs and duty fees as well as any state taxes which apply to your order.

Why does the leather on my garment have imperfections on it?

We use good quality leather and do our best to cutout these parts. The imperfections are part of the animals life from scratching on barbwire to street fighting, to being branded as part of an elite grass eating crew.

Carnifex LD, Kikko, Novus, Testudo, Thorax LD, and Shikoro laundering Instructions
  • Flame resistant clothing should be laundered separately from the family wash to prevent cross contamination
  • We recommend buying a $4 laundry bag to clean these garments in
  • Turning the garments inside out before laundering will help prevent streaking
  • Avoid washing with items containing Velcro and zippers
  • Machine wash in cold water with mild laundry detergent. Liquid detergents or other products containing hydrogen peroxide may not be used because of the risk of damaging the flame resistant finish. Avoid using bleach or any fabric softener’s
  • Hang dry
  • No Dry Cleaning
Carnifex HD, Contego, Thorax HD, and Thorax Retro laundering instructions
  • We recommend industrial dry-cleaning.
  • DO NOT PUT IN A WASHING MACHINE. Its not the material we are worried about, it’s more the leather shrinking and becoming hard.
  • For a cheaper alternative we recommend filling the sink with some mild detergent and cold water. From there you can dip the garment up to the leather and hand wash the fleece. Ring out the excess water and hang dry.
Every company says they use high quality FR material, how do we know yours will stand up to the test?

The Contego meets the requirements of CAN/CGSB-155.2000 workwear for protection against hydrocarbon flash fire. Fire retardant testing was done at the equipment research facility at the University of Alberta on Mar. 13, 2015. The garment’s were tested in accordance with the ASTM F1930-13 standard test method for evaluation of flame resistant clothing for protection against fire simulations using; an instrumented manikin (at a three second exposure). Our garments held up extremely well, and we were beyond satisfied with the results. Tests performed on the CONTEGO resulted in 4.0% of the mannequin surface, or 0.3% area under the garment, calculated as the mean of three replications, predicted to receive 2nd degree burn injury or worse. For more information on the fabrics visit: westex.com Westex is a company committed to developing safe and quality FR products, and that’s why we chose to use their fabric for our line.

.
CONTEGO2

Didn't answer your question?